Valenzuela launches VCVax Help Center 

CALOOCAN CITY, April 19 (PIA) -- The Valenzuela City Government has launched its VCVax Help Center to strengthen its call for COVID-19 vaccination and to assist Valenzuelanos on their vaccination appointments and understanding the COVID-19 vaccine and its side effects 

Valenzula City now operates two call centers, the 24/7 CESU Mega Contact Tracing Center 24/7 hotline at 137-160; and the VCVax Help Center. The VCVax Help Center can be reaced at (02) 8-822-2463 or 8-VACCINE.

Mayor Rex Gatchalian clarified that the city will now have two call centers that will address two distinct concerns for COVID-19.

“In order to lessen the callers in our City Epidemiology and Surveillance Unit (CESU) about vaccination concerns, we are opening the VCVax Help Center so the CESU Mega Contact Tracing Center will be only be for COVID-19 response and concerns, while the VCVax Help Center is for vaccination concerns,” Mayor Rex said.

The VCVax Help Center hotline is (02) 8-8222463 or 8-VACCINE. It will operate from Mondays to Saturdays, 8 a.m. to 5 p.m. This is not to be confused with the 24/7 Mega Contact Tracing Center of the City Epidemiology and Surveillance Unit (CESU) with hotline 137-160 as the Mega Contact Tracing Center will only accommodate COVID-19-related queries, reports or notification of COVID-19 exposure, requests for swab tests for medical reasons, isolation procedures, and for other emergencies and related information about COVID-19.

Gatchalian also reminded Valenzuelanos not to worry as the local government force continues to deliver vaccination appointment letters as the City strictly implements an appointment system in the vaccination sites.

As of 8 p.m. of April 16, Valenzuela City recorded 1,235 active COVID-19 cases. Total confirmed cases are at 15,243 with 13,633 recoveries and 375 deaths.

For COVID-19 related concerns, be up-to-date and send a message to the following email addresses: 

For swab result certificate - swabresults@gmail.com

For sending swab results from a private hospital or laboratory - cesu@gmail.com

For swab test requests (symptomatic, pregnant or medical operation) and other inquiries - valenzuelacesu2020@gmail.com

For COVID-19 vaccination concerns, please email vcvax2021@gmail.com or call (02) 8-8222463 or 8-VACCINE. (PIA NCR)



Source: Philippines Information Agency (pia.gov.ph)

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