243 clients avail of psychological support thru DOH-4A ‘Kapit Bisig’ Helpline

QUEZON CITY, Feb 15 --Department of Health (DOH) – CALABARZON (Cavite, Laguna, Batangas, Rizal, Quezon) Regional Director Eduardo C. Janairo recently disclosed a total of 243 clients availed of psychological support through the “Kapit-Bisig” Helpline, an online crisis center for people seeking psychological interventions, consultation and treatment.

“This is where individuals experiencing stress and anxiety due to the present pandemic can seek help including persons and families with mental health concerns. The service is free,” he emphasized.

The “Kapit Bisig” Helpline was established last April 27, 2020 and facilitated by trained providers of mental health and psychosocial support service (MHPSS) and psychological first aid (PFA).

According to Janairo, individuals who wish to avail of the service can use the Facebook and Messenger application.

He also added that clients who may be at risk of developing mental disorders will be provided the appropriate intervention. Its purpose is to provide support service to persons with psychosocial and mental health issues and to help them handle their situation for them to recover appropriately.

From May 2020 to present, 243 clients were processed and given psychosocial support service and most of them were from CALABARZON with 118; 65 from the National Capital Region, 29 from Central Luzon, 5 – MIMAROPA; 4 from Central Visayas, 4 – Central Visayas; 2 - Eastern Visayas, 4 - Bicol Region, 4 - Ilocos Region, 2 from CAR, 2 - Zamboanga Peninsula and 1 each from Cagayan Valley, Northern Mindanao, CARAGA and Davao Region. Three clients didn’t specify their residence.

Among the clients who were given mental health and psychosocial support service (MHPSS) are those suffering from depression with suicidal thoughts, panic attack, anxiety disorder, hallucination, adjustment disorder and bipolar disorder.

Most of the clients were from 20-29 years old with 120 clients; 47 clients were from 30-39 years of age; 38 were from 14-19 y.o.; 23 from 40-49 y.o.; 5 from 60-82 y.o.; 3 from 50-59 and 7 were didn’t specify their age. Most of the clients were female at 195 and male at 48.

Regional Mental Health Coordinator, Paulina A. Calo said that most of the mental health concerns of clients who availed of the service were suffering from anxiety and panic attacks, depression, post-partum depression, suicidal thoughts and emotional problems.

“We are providing services from PFA, counselling including referral to other health services like TeleBIDA-HAIDOC, referral to respective regional health offices, RHUs, city/municipal health officers and mental health consultants,” she added.


Individuals can seek psychosocial support from “Kapit Bisig” Helpline through www.facebook.com/ kapit.bisig.helpline from 10AM to 12NN and 1PM to 3PM on Tuesdays and Thursdays.

Individuals may also contact the crisis hotline through mobile phones - Globe: 0916-339-4932 and Smart: 0951-7695389.

The “Kapit-Bisig” Helpline is a psychosocial support project of the Mental Health Program of DOH-CALABARZON through the directive of Regional Director Eduardo C. Janairo

Source: Philippines Information Agency (pia.gov.ph)

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